Founded in 1994, Kingsdale Group Limited currently provides property management services to private residential leasehold properties throughout the country, the majority of which belong to retired homeowners.
We have worked with leading developers (for example Bovis Retirement Living for over ten years) to bring attractive and character-full developments to the market and now continue to manage these developments to ensure the longevity and value of the build environment.
We pride ourselves on our continuing independence and the fact that we are not compromised by commercial links to any third parties. All our service and maintenance contracts are independently negotiated with contractors so that owners living on developments may be assured of receiving the highest service levels at the fairest price.
On almost all developments, Kingsdale is appointed to act as managing agent by an owners’ management company.
This can either be in the form of a Residents’ Management Company or a Right To Manage company, the members of whom, in both cases, are those leaseholders who live on the development. Thus, the quality of service we provide, and our continuing appointment as managing agents, is judged by those who actually receive the service, and not by a third-party landlord.
It is from this direct accountability to those who live on a development that the company’s service ethos is derived and this is then carried throughout all developments under our management.
Kingsdale is a member of the Association of Retirement Housing Managers and is registered with The Property Ombudsman.
On almost all developments, Kingsdale is appointed to act as managing agent by an owners’ management company.
This can either be in the form of a Residents’ Management Company or a Right To Manage company, the members of whom, in both cases, are those leaseholders who live on the development. Thus, the quality of service we provide, and our continuing appointment as managing agents, is judged by those who actually receive the service, and not by a third-party landlord.
It is from this direct accountability to those who live on a development that the company’s service ethos is derived and this is then carried throughout all developments under our management.
Kingsdale is a member of the Association of Retirement Housing Managers and is registered with The Property Ombudsman.
HEAD OFFICE
The administrative centre of the company is based in Portishead, near Bristol.
Our accounts and service charge department handle all ‘money related’ matters. These includes the collection of service charges and ground rents (including dealing with queries) and paying all invoices. It is also responsible for managing the payroll for all on-site staff. The department also prepares annual service charge budgets, interim management accounts and externally certified annual service charge accounts.
Our maintenance, repairs and approvals department manage the administrative and technical aspects of maintenance works. These can range from routine repairs to planning for major projects such as external redecorations or fire safety works. The department also handles insurance claims and ‘approvals’ to ensure that works commissioned by owners in their apartments meet insurance and regulatory health and safety requirements.
Our conveyancing and estates administration department handle all company secretarial matters, legal aspects of apartment sales, and management enquiries.
OUR MANAGEMENT TEAM
William Butchart - BSc (Econ) ACA, Managing Director
Having served chartered accountancy articles with Ernst & Young, William has spent most of his subsequent career in property management. Prior to Kingsdale, he was part of a management team that built up a portfolio of some 5,300 units across 170 ‘retirement’ developments in England and Wales.
In 1994, he was one of three directors who founded the Kingsdale Group. He continues to be fully involved in the management of the company and has overseen its continued growth over many years.
Helen Morrell, Estates Director
Regionally based to be nearer the developments she is responsible for, Helen manages a portfolio of both retirement and non-retirement developments. Helen worked alongside Kingsdale for ten years in her capacity as Services Manager for the ‘Retirement Living’ division of Bovis Homes Limited. We were therefore delighted to be able to appoint her to the Kingsdale team in 2008.
Helen brings with her an invaluable continuity of experience and knowledge of many of the developments that we currently manage.
Carmen Reed - BSc, ACCA, Financial Director
Carmen joined Kingsdale in 2014, but her association with the company goes back some 10 years before this, from her previous role as company auditor.
Carmen brings a wealth of experience in company systems and seeks to implement ‘best practice’ across all Kingsdale’s internal procedures.
Sofie U'Glow-Jones – BA, Company Secretary
Sofie joined Kingsdale in 2015 and has a wide range of experience working with many different departments within Kingsdale, including management roles both in the office and externally on developments.
Prior to Kingsdale, Sofie’s background and training included architectural technical drafting and building design.
Kerry McCoy – Regional Manager (South West)
Kerry worked with Kingsdale for almost five years in the capacity of a Court Manager before taking on the role of Regional Manager. She previously worked for 17 years as a Housing Manager with the Guinness Partnership, with responsibility for 35 sites over Devon and Cornwall and brings this experience to her role as Regional Manager for developments in the South West.
Tawanda Katsidzira – Regional Manager (South East)
Also regionally based, Tawanda only joined Kingsdale early 2021 and is responsible for a portfolio of retirement developments in the South East and East Anglia. During a lengthy career in the ’hospitality sector’, Tawanda has worked for both M&S Simply Food as well as holding a senior management post with Premier Inn hotels.
Tawanda has wide-ranging experience of all aspects of property management and employment matters.
Emma Humphreys, Regional Manager (Midlands)
Emma has worked for Kingsdale since March 2021 in the role of General Manager at an 80-unit ‘full service’ development in Worcester, having previously worked in a management role within the hospitality industry. Emma is very familiar in dealing first-hand with all the challenges that developments are likely to face.
Amber Bebbington – Conveyancing Administrator
Maria Shipway – Office and Contracts Manager
Lorraine Wilson – Accounts and Payroll Manager
Sarah Boyce – Accounts Administrator
Christine Clarke – Accounts Administrator
Amy Peters – Accounts Administrator
Millie Gostlin – Accounts Administrator
Paul Johnson – Area Building Surveyor (Midlands)
Martin Hemmings – Area Building Surveyor (London and South West)
Steve Selfe – Area Building Surveyor (South West)
Paul Boyce – Building Services Administrator
Melies Prideaux – Building Services Administrator
Lorraine Green – Building Services Administrator
Martine Williams – Building Services Administrator
Our Vision
Our aim is that every development that we manage is secure, attractively presented, well maintained and staffed by friendly, efficient people that makes it a source of pride to those who live there.
Our Mission
We will always conduct our business with openness and integrity.
We commit ourselves to the principle of ‘continuous improvement’ that involves everyone who works for the company having shared values and a common purpose in pursuit of our aim. To this end, we will invest in our staff to develop their skills to meet the changing needs of owners.
William Butchart
Managing Director
KINGSDALE GROUP VALUES
We believe that our strong values are the foundation of our success. Our commitment to these values drives everything we do, from how we interact with our clients and partners to the way we support our team. We are passionate about creating a culture that promotes integrity, innovation, collaboration, and overall excellence.
These values not only guide our decisions but also shape our vision for the future, ensuring we remain responsible, respectful and resilient to every new challenge.
We invite you to explore the values that inspire us and make us who we are.
INTEGRITY
TRUST
COMMITMENT
HONESTY
SPEAK TO ACTUAL PEOPLE
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