PRIVACY POLICY

Privacy Policy
By browsing our website and using our services, you are agreeing to us using your personal information and details specifically for the service of providing you with products you may have viewed, booked or purchased. We do not sell your details on to any third parties. Should we contact you with future newsletters or marketing emails you may ‘opt-out’ from our emails. Our newsletters are very infrequent, and you can choose to ‘opt-out’ at any time after joining.

We use third-party analytics tools to help us measure traffic and usage trends for Kingsdale Group Limited. These tools collect information sent by your device, including the web pages you visit, add-ons, and other information that assists us in improving our service for you. We cannot identify any particular individual ‘User’ or ‘customer’ from this collected analytics information.

Kingsdale Group Limited: Fair Processing Notice

Thank you for providing us with your personal data, which is data relating to you as an individual (“Data”). This is a notice given to you under Article 13 of the General Data Protection Regulation. You have provided us your Data in order for us to contact you about the properties managed by us or the services we provide. The data controller in respect of that data will be Kingsdale Group Limited.

The contact details for Kingsdale Group Limited are:
Email:  sj@kingsdale.co.uk
Telephone:  01275 817 111

If you have concerns about the processing of your Data, please contact us using the details above.

We propose to process your Data for the following purposes:

• To contact you following your enquiry about any of the properties managed by us or the services we provide.
• To contact you to answer any general enquires you have raised.
• The legal basis on which we rely is for the performance of our contract with you or to take steps at your request before entering a contract.
• We may use your Data to send you updates (by email or post) about our services.

The legal basis on which we rely for marketing is our legitimate interests to promote our business to existing and former customers. This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

If you have any questions about this Privacy Policy, please contact us via email at sj@kingsdale.co.uk.

What information do we collect?
We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature such as request information on a customer form.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive any future e-mail newsletters, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still contact us over the telephone by calling 01275 817 111.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Kingsdale Group Limited and we many transfer your Data to other companies in Kingsdale Group Limited acting as joint controllers or processors who are based in the United Kingdom. We will not share your Data with any other third party. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by emailing Kingsdale Group Limited at sj@kingsdale.co.uk and asking us to remove you from our database. Please note that due to email production schedules you may receive any emails already in production.

Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

This policy was last modified in January 2026.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at sj@kingsdale.co.uk.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.